Friday, April 30, 2010

Question of the Week

Each week our support team fields hundreds of questions from members asking how to use our network. Questions typically range from the very basic (i.e. how to change a password) to something more complex such as how to import a custom HTML template into our 3Step Contact email marketing tool. Regardless of the nature of the question, our guys (and girls) always take the time to reply with a customized answer for each member.

To take some of the burden off our staff and offer a more proactive way to educate our members, we will begin featuring a "Question of the Week" on each members homepage. The featured question (and answer) will be determined by our support team and posted each Friday. Our hope is that by placing some of these more common questions front and center (as opposed to having them buried within an FAQ section or our Fast Pitch! Manual), we will make it even easier for our members to learn and benefit from our services.

We're also in the process of creating a series of 30-second videos designed to answer many of these same questions. Each of these videos will be embedded throughout Fast Pitch! to make learning even more convenient. The videos will feature Fast Pitch! employees and undoubtedly make learning Fast Pitch! even more enjoyable.

Bill


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