Wednesday, July 04, 2007

888-327-8025

That's our customer service number.

If you're like me, you've gone through the awful experience of trying to locate phone numbers for many of the services you subscribe to. What 's even worse is when you do actually locate a number, the menu system to reach a support representative is a maze of options that often lead to nowhere. Finally, once you do reach a live person, the person on the other end of the call makes it difficult for you to resolve your problem.

Why is that? I'm not exactly sure, but I have a theory:

Most companies purposely make you frustrated in the hopes that you will give up and eventually forget about your problem... particularly if you are attempting to cancel a service or receive a refund. PC World's Tom Spring wrote a great article about this a few years ago.

Just for kicks, I attempted to locate the phone numbers for some of our closest competitors.

7 (out of 8) of our closest competitors
DO NOT provide a company phone number anywhere on their website!

Can we really call them 'social networks' if they themselves are not making the slightest attempt to be 'social' with you?

Fast Pitch! is obviously different. As many of you who have ever called us know, we take customer service seriously. Our team is trained to go the extra mile and learn about your company and how our platform can best help you to drive new business. Whether you are having difficulty setting up your blog, posting press or understanding the value of Fast Pitch! membership, our team is here to help.

This is not to say that we are by any means perfect. Juggling hundreds of calls on any given day can be taxing on our staff. Occasionally you might reach our voicemail, or a request may slip through the cracks. But, as any of you who have had this experience know, we're quick to make things right. We always call people back within a few hours, and take care of any customer who feels they have been neglected in any way. As the old saying goes, 1 unhappy customer will tell 10 friends about their experience.

We would rather you have a positive experience and tell 20 friends about us!

Call us anytime! We're truly interested in how we can help you grow your business.

Bill

1 Comments:

Anonymous Anonymous said...

I can personally say that I have had a great experience with FPN, and Bill is absolutely right... I can't get any support from LinkedIn.

12:20 PM  

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